where do i report an online bingo site that is not paying out winnings?

I recently won a nice amount of money in online Bingo. I have been trying for weeks to receive my winnings. I understand Neteller is not longer available. Why can they keep taking our deposits and not have to pay out? Where can I go for help in this matter. I tried to ask questions in the sites live chat and they disconnected my access. Now they have my money and all my personal info. Any suggestions?

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